![]() These black screen faults tend to occur when there is severe interference between the game client and servers that causes a disconnect, but also intercepts any instruction sent to the client to reload the character select screen or display an error. These cases where the screen goes black but facets of the game (such as the sound, music, and cursor) function correctly are actually not a graphical failure or crash in the normal sense - rather, these are indicative of a connectivity problem. However, since this hop does appear to be different from the number of other hops that report 100% packet loss (and, those 100% loss hops also show no IP or other data, while the 95.8% packet loss one does) I am concerned this might be a part of the problem.Īnother hint that something is interfering with the connection either in your network or (more likely, because of the above details) ISP's infrastructure are the black screen "crashes" which you are encountering. ![]() We sometimes find that we can ignore these rare occurrences where the packet loss spikes to 100% (or near there) since we can generally assume these are more likely to be various IP masking protocols, or other intentional spikes put in place by a server host that simply causes the data returned to be indistinguishable by ping testing programs. In reviewing your Ping Plotter test, I did notice that there was a hop seemingly on your Internet Service Provider's servers (hop number 5, for reference) that is reporting 95.8% packet loss.
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